Description: This paper examines the state of ease of doing business in India for e-commerce firms, based on a quantitative and qualitative survey of 50 firms from across the country, and provides suggestions on certain reforms that may be undertaken to unlock rapid growth in the sector. The paper is divided into two sections. Part 1 provides a quantitative overview of firms' perceptions of different EoDB parameters. Part 2 draws on qualitative inputs from firms and highlights specific areas where reforms could be introduced to catalyse growth.
Attribution: Meghna Bal, Aaqib Qayoom, Avneet Oberoi and Shweta Venkatesan. An Empirical Evaluation of the Ease of Doing Business for E-Commerce Firms in India. May 2026, Esya Centre